BIY FAQs

BIY Purse Lounge is a luxury bag customization experience where guests design, decorate, name, and reveal their own bag in a stylish lounge setting.

You’ll be able to reserve your BIY experience online through the website when booking is available. Session details, group options, and event availability will be shared through the site and social media.

Booking ahead will be recommended, especially for groups, parties, and themed nights. Walk-in availability may be offered later depending on the schedule and space availability.

Sessions will include a premium PU leather bag, design time, paints or customization materials, charm/accessory options, drying time and photo-worthy moments.

Yes! We have something for all genders.

You don't need to be artistic! Choose from our peel-and-stick stencils, place it on your bag, and paint. That's it.

BIY plans to offer a service in the future where you can bring your own bag and paint and customize it using our products.

You'll customize a premium structured bag made from PU leather (polyurethane synthetic leather), not genuine animal leather. Our bags feature a smooth leather-look finish, gold-tone hardware, satin lining, interior pockets, and a detachable crossbody strap. Bag styles and details are subject to availability.

We use professional flexible paints and finishing products designed for bag customization, so you can create a one-of-a-kind piece to take home.

Guests may customize with paint colors, accents, charms, design details, names, initials, stencils ETC..

There are no mistakes at BIY! Every stroke becomes part of your one-of-a-kind design, and our team is right there to help you turn any "oops" into something you love. Made a mark you don't want? White paint works as your eraser — just paint over it and keep going. That said, because each bag is hand-painted and custom-made by you, we are unable to provide a replacement bag if you're unhappy with your design. We promise — with our help, you're going to walk out proud of what you created.

We completely understand that customizing your own bag is a personal experience. However, because every bag is hand-painted by you and cannot be resold, all sales are final and we do not offer refunds or exchanges. Our staff is here throughout your entire session to guide you, answer questions, and help you love your finished piece.

We plan to use flexible, bag-friendly materials and finishing steps made for wearable accessories. Guests will also receive simple care instructions to help protect their finished bag.

Yes, the experience is designed for same-day take-home in most cases. Bags may still need gentle handling after the session, so we’ll provide care guidance before you leave.

With proper care, your customized bag can stay looking its best. Gently wipe it with a soft, slightly damp cloth. Avoid alcohol, harsh cleaners, soaking, prolonged direct sunlight, and high heat. Store it upright when not in use, and follow the after-care instructions provided at your session. Longevity varies with use and care.

Yes! BIY welcomes everyone for birthdays, bachelor and bachelorette parties, date nights, celebrations with friends, corporate team-building, brand events, and private gatherings. For group requests, email biy@biypurselounge.com.

We plan on offering kids sessions once or twice a month in the near future. BIY plans to offer kid-friendly bag experiences, including mini bag options for younger guests. Kids sessions may have age guidance, simplified designs, and parent/guardian requirements.

Pop-ups, mobile experiences, and special collaborations will be available in the future. Email us with your event date, location, estimated guest count, and vision.

We recommend wearing comfortable clothing that you don't mind getting a little paint on. While we provide aprons and take precautions to keep the experience mess-free, BIY Purse Lounge is not responsible for paint or other crafting materials that may come into contact with clothing or personal belongings.

BIY is designed to feel like a lounge experience. Drink or refreshment details may vary by session, private event, and final location policies.

Painting and decorating can be messy, even when precautions are taken. Please dress accordingly and keep valuables away from work areas. To the extent permitted by law, BIY Purse Lounge is not responsible for accidental paint stains or damage to clothing, shoes, bags, electronics, or other personal items resulting from ordinary participation. This does not limit rights or responsibilities that cannot legally be excluded.

Guests are responsible for keeping track of their own phones, wallets, jewelry, and other belongings. Please check your area before leaving. We will make reasonable efforts to help locate reported lost items, but cannot guarantee recovery or safekeeping.

Yes. Please follow staff instructions, use paints and tools only as directed, keep food and drinks away from active work areas, and let our team know about spills or accidents right away. Do not use materials on skin or near eyes. Guests who disregard safety instructions may be asked to stop participating.

Children must meet the age requirements for their session. A parent or legal guardian must complete any required consent forms and follow the supervision requirements stated at booking.

Our staff will be busy hosting and guiding the experience, so parents and guardians are responsible for supervising their children.

Every finished bag is individually customized. Results and durability depend on application, handling, storage, and aftercare. Avoid heavy friction, moisture, heat, and harsh cleaning products, especially while the finish is curing. Normal wear, accidental damage, and damage caused by improper care are not covered by a guarantee. Once a bag has left our premises, BIY is not responsible for subsequent damage that was not caused by BIY.

BIY Purse Lounge is located on Downer Place in downtown Aurora, Illinois, near Lake Street. We're in the same building as Super Jumbo Records, on the side street from Lamphere Furniture.

Email biy@biypurselounge.com or follow us on Instagram, TikTok, and Facebook for updates.